Shipping and Return Policy
Exchanges & Refunds Policy
We hope that you are pleased with the products you received from us but if you do need to return anything:
· If your product is unwanted or you've changed your mind, we are happy to offer you a refund or exchange if the product you are returning is in a fully resalable condition (i.e. unopened and unused). See the Terms & Conditions for further information on products that cannot be returned [Terms of Sales]
· If your product is faulty please let us know as soon as possible by contacting us [contact information set below]
How to make a Return
Change of mind return: You must inform us that you wish to return the product within 14 days of taking delivery by contacting our Customer Service Team by telephone or by email [contact information set below]. You will be responsible for the costs of returning the products to us.
Faulty return: We can provide you with a returns label so that you can send the item back to us free of charge. This can be requested from our Customer Service Team by contacting them by telephone or by email [contact information below].
We strongly advise that you obtain a proof of postage receipt when sending any products back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.
How refunds are paid when non faulty product is returned
Refunds will be paid onto the same credit or debit card from which payment was taken for the item(s) returned to us. If you paid for the product by cash, you will need to send us your bank details (including the name on the account, the name of the bank and address and IBAN) in order for us to refund you directly into your account.
The refund value will be for the price paid when the order was placed. We will process the refund due to you as soon as reasonably possible after (i) receiving the order back from you or (ii) you providing us with evidence that you returned the order to us. Where we refund directly into your bank account this may take up to 10 working days to show on your bank account statement.
How exchanges are processed when non faulty product is returned
Where an exchange is required for an item different to the item originally ordered, we will refund the value of the returned item(s) and then place a new order for the exchanged item(s). We can either do this on the telephone with you or you can place the new order on our website. Please note we will have to take your payment details again to process the exchange. Exchanges can only be processed once the item has been received by us.
Contact UsIf you wish to return or exchange the product or have any questions regarding your order please contact us at
· Email: firstname.lastname@example.org or
· Telephone: number + 966 920001758