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Privacy Notice: www.skysalesonline.com

Information covered by this Privacy Notice

This Privacy Notice covers all personal information collected and used by Skysales ('us'). In this Privacy Notice, 'personal data' or 'personal information' means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, company name, postal address, email address, phone number, company, where you are based or purchasing our products from, credit card number, details of the preferences you express to us, your comments and questions, and technical information from the devices you use to access our website.

Information you provide to us

We (and our service providers) may collect personal information (such as your name, postal and email address, telephone and fax number, company, payment information, preferences, comments and questions) from you when you:

  • purchase products or services from us;
  • submit any information through this website;
  • create an account with us, or otherwise sign up for a service;
  • opt in to receive marketing from us, including through one of our third party partners;
  • communicate with us via third-party social media websites; or
  • contact us, correspond with us, or otherwise provide information to us.

In some cases, you may provide personal information to us about another person. In such cases, you confirm that you have the authorisation of such person to provide us with this information.

When you are a creating an account for the first time on www.skysalesonline.com with an email address that you have previously provided to us in another circumstance (e.g., when signing up for our emails), we may recognise that email address and, once you have completed the online account set-up process, you may be able to see some of your personal information already included in your new online account. This is happening because we have recognised your email address and, for your convenience, have added your information to your online account. You can always change this information by signing into your online account.

Third-party sources and publicly available sources

We also work closely with third parties (such as business partners, sub-contractors in analytics providers, search information providers, address update providers, co-promotion partners and credit reference agencies) and may receive demographic and other personal information about you from those third parties, which we may combine with the information you have provided to us. We process all data we obtain from such other sources in accordance with this Privacy Notice.

How we use personal information

We use the personal information we collect from and about you for a variety of purposes and based on one or more legal justifications, as set out below:

Purpose Information
To set up and manage your online account.We will require certain personal information (such as name, email address, postal address, telephone number, payment information, order history, IP address, website usage information) to set up and manage your online account.
To process you purchase order, including potential screening and background checks and subsequent customer care.We will require certain personal information (such as name, email address, postal address, telephone number, payment information, order history, IP address, website usage information, date of birth, passport details) to process your purchase order, including the performance of certain background checks.
To provide you with information about our products and services (provided you have consented to this).We will need to use your personal information (such as your email address or other contact details) to send you information about Skysales products and services you might be interested in.
To price and design our products and services. We will need to use your personal information to ensure that new products and services we are developing best suit our customers' needs and are priced competitively.
To manage our risks to help identify illegal activity.We may need to use your personal information to identify and investigate illegal or fraudulent activity.
To combine information, we receive and collect (e.g. from your browsing behaviour) to understand your interests and preferences and provide you with a more personalised experience. We may combine the information we receive and collect about you to better understand your interests and preferences, so that we can provide you with an experience that is tailored to those interests and preferences. For example, we may do this by offering you Skysales products that you are most likely to be interested in, or sending you personalised offers or promotions by email (where you have agreed to receive our emails).
To keep internal records and managing our relationship with you. We will keep records of your personal information, such as your name, address, account details and marketing preferences, in order to administer our services and products and keep our records up to date.
To process your personal information where this is necessary to keep our website safe and secure.We may need to process your personal information in order to keep our website safe and secure and protect against illegal or fraudulent activity such as cyber attacks.
To keep an up-to-date suppression list where you have asked not to be contacted, in order for us to not inadvertently re-contact you. We understand that you may prefer for us not to contact you with details of our products, services, or promotions. We keep records of your preferences to ensure that we do not contact you if you have asked us not to. We may need to process certain of your personal information (such as your name and email address) in order to do this.

How do we share personal information

Your personal information are intended for Skysales, and may be shared with third parties in certain circumstances. Our website may, from time to time, contain links to and from the websites of our partners, or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we have no control over how they may use your personal information. You should check the privacy notices of third party websites before you submit any personal information to them.

We may share your personal information with the following third party organisations:

  • Skysales, including Saudi Airlines Catering (our parent company)
  • External Auditors
  • Our service providers
  • Our strategic partners, subject to your consent
  • Third parties permitted by law
  • Third parties connected with business transfers

Where we store your personal information

We are based in Saudi Arabia so the personal information that we collect from you is likely to be processed and stored in Saudi Arabia but may also be stored or transferred to another destination outside Saudi Arabia. It may also be processed by staff operating outside Saudi Arabia for us or for those who work for one of our Service Providers.

By providing us with your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Notice and applicable data protection laws.

How long do we keep your personal information for

We will only retain your personal data for as long as it is necessary for the purpose for which that data was collected and to the extent permitted by applicable laws. When we no longer need to use your information, we will remove it from our systems and records and / or take steps to promptly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).


We have implemented technical and organisational security measures in an effort to safeguard personal information in our custody and control. Such measures we have implemented include, limiting access to personal information only to employees and authorised Service Providers who need to know such information for the purposes described in this Privacy Notice, as well as other technical, administrative and physical safeguards.

While we endeavour to always protect our systems, sites, operations and information against unauthorised access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers. Please notify us immediately (see Contact Us section below) of any unauthorised use of your online account credentials or any other suspected breach of security.


Cookies are small text files that are stored on your computer, tablet or phone when you visit a website. Cookies are useful because they allow a website to recognise a user's device. They are not executable codes nor are they spyware or viruses. Like most other websites, we use cookies to enhance your experience on the web and to improve our site.

Some cookies are deleted when you close down your browser. Others remain on your device until they expire or you delete them from your cache, these types of cookies enable us to remember things about you as a returning visitor.

We keep track of IP addresses that visit this website. We also use cookies to determine unique visits from a particular IP address. This information is used to collect general statistics about website visitors and does not to track individual behavior. Our message board uses cookies to keep track of registered members’ preferences and to provide you with information on posts since your last visit. We do not use this information to track your individual behavior.

Changes to this Privacy Notice

This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

We reserve the right to change our Privacy Notice from time to time. If we decide to change our Privacy Notice we will notify you of these changes via email or post an alert on the home page of our global website.

Contact us

If you have any questions about this Privacy Notice and/or about the privacy policies and practices of our service providers, please contact us at: